Terms & Conditions
Lucky Girl Syndrome® Terms & Conditions:
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Copyright & Intellectual Property - Lucky Girl Syndrome®
All materials, including but not limited to images, photographs, text, product descriptions, designs, and metadata, showcased on our website, in any correspondence, social media, promotional materials, or other mediums, exclusively belong to Lucky Girl Syndrome Ltd, trading as Lucky Girl Syndrome®.
By accepting these terms, you recognise that you and/or your affiliated business are prohibited from utilising or reproducing any materials on your website, in any correspondence, social media, promotional materials, or any other medium or format.
In practical terms, this implies the necessity to generate your own original product photography and craft your own product descriptions. This not only safeguards our intellectual property but also contributes to fostering a more diverse marketplace for our customers under the Lucky Girl Syndrome®.
1. Trademarks:
- The trademarks, service marks, and logos ("Trademarks") featured on this online retail store are the registered and unregistered trademarks of Lucky Girl Syndrome Ltd. "Lucky Girl Syndrome" is a registered trademark owned by Lucky Girl Syndrome Ltd
- You are expressly prohibited from using any Trademarks without the prior written consent of Lucky Girl Syndrome or any other third party that may own the Trademarks.
- When referencing our products or services, you agree to use the term "Lucky Girl Syndrome" with proper capitalisation and include the ® symbol if applicable.
- Unauthorised use of the Trademarks may result in legal action in accordance with trademark laws. Any use of the Trademarks without the express written consent of Lucky Girl Syndrome is strictly prohibited.
2. Prohibited Uses:
- You agree not to use the Trademarks in any manner that may lead to confusion or dilution of the brand. Unauthorised use may result in legal action.
- For any inquiries related to the use of the Trademarks, please contact us at hello@luckygirlsyndrome.inc
- The use of the Trademarks does not imply endorsement or affiliation with any third party.
- Lucky Girl Syndrome Ltd reserves the right to modify or update these Terms & Conditions, including the Trademark terms, at any time. It is your responsibility to check this page periodically for changes.
- In addition to the Trademark terms, please review our general Online Retail Store Terms & Conditions, which govern the use of our website, transactions, and other aspects of your shopping experience.
7. Discrepancies & Complaints
If your order doesn't arrive as expected, kindly inform us. Please report any discrepancies within 48 hours of receiving your order.
In the case of a damaged delivery, sign for it as 'damaged' and provide a photo to support any subsequent claim.
For complaints related to our Terms and Conditions, service, or products, we are here to assist in finding a resolution. Our goal is to ensure you have the best possible experience.
To file a complaint, contact us at hello@luckygirlsyndrome.com
8. Product Variance Disclaimer:
Due to the handmade nature and the use of natural ingredients, products may exhibit slight variations in colour or design. Factors such as storage and transport can impact a product's appearance. Temperature-sensitive items may remelt and set during warmer weather, leading to surface mottling (blooming) caused by high-quality natural ingredients like organic cocoa butter. This occurrence is entirely natural and unavoidable, and we disclaim liability for faulty or damaged goods in this instance.
9. Changes to Terms & Conditions:
We reserve the right to modify these terms periodically. In the event of any changes, we will update our website with the revised terms.