Frequently Asked Questions
Ordering and Shipping
How can I place an order?
To place an order, simply browse through our delightful collection and add your favourite items to your cart. Once you're ready to make your purchase, proceed to checkout, where you'll provide your shipping information and payment details. Confirm your order, and voilà – you're on your way to experiencing the joy of Lucky Girl Syndrome!
What are the shipping options?
We offer various shipping options to cater to your needs:
Royal Mail 48 Tracked | Free | 5-7 days for delivery:
Enjoy free shipping with tracking for a delivery window of 5-7 days.
Royal Mail 24 Tracked | £4.50 | 3-5 days for delivery:
Opt for faster delivery with tracking at a nominal fee, arriving within 3-5 days.
Royal Mail Special Delivery | £8.50 | Guaranteed next day delivery before 1 pm: Need your goodies urgently? Choose special delivery for a guaranteed next-day arrival before 1 pm.
Royal Mail Sunday Special Delivery | £11.50 | Guaranteed Sunday Delivery: For that extra convenience, we offer guaranteed Sunday delivery at a reasonable cost.
For orders placed before 1 pm Monday to Friday: We prioritise your orders! If you place your order before 1 pm on a weekday, we dispatch it on the same day, ensuring a swift journey to your doorstep. Orders placed after this time will leave our warehouse the next working day.
Shop with confidence and let Lucky Girl Syndrome bring a touch of joy to your doorstep!
Please refer to Delivery & Delivery & Returns section for more information.
Can I track my order?
Absolutely! Once your order is dispatched, you will receive an email confirmation with a tracking number. You can use this number to monitor your package's journey and anticipate its arrival.
For any assistance with tracking, feel free to reach out to our dedicated customer support team at hello@luckygirlsyndrome.inc
What should I do if my order is delayed?
While we strive to ensure timely deliveries, we understand that unforeseen circumstances can occur. If your order is delayed beyond the expected delivery window, we recommend checking the tracking information first.
If you need further assistance or have concerns about the delay, please contact our customer support team at hello@luckygirlsyndrome.inc
We're here to help resolve any issues and ensure your shopping experience remains exceptional. Your satisfaction is our priority!
Product Details - Ingredients, Weights & Dimensions
For comprehensive product information, refer to the product description for each product listing. Here, you'll discover details such as ingredients, allergens, usage instructions, packaging specifications, and any other relevant information for your convenience.
Product Care and Usage
How do I use specific products?
Detailed usage instructions for each product can be found on the respective product listing. Please follow the provided guidelines for optimal results.
Are there any precautions or contraindications for certain items?
Please take note of the following precautions:
For external use only:
Our products are intended for external use only. Avoid internal consumption.
Avoid contact with eyes, mucous membranes, or broken skin:
To ensure safety, refrain from direct contact with eyes, mucous membranes, or broken skin. In case of accidental contact, rinse thoroughly.
If any irritation occurs, kindly discontinue use:
Your well-being is paramount. If you experience any irritation, discontinue use immediately and seek medical advice if necessary.
Cosmetic Products Safety Report certification:
Rest assured, all our products have undergone assessment and obtained the Cosmetic Products Safety Report. This certification signifies that a qualified chemist has confirmed their safety for general use.
Products for young children:
Extra precautions are taken for products marketed to young children. Therefore, we do not recommend our products for children aged 3 years and under.
Pregnancy precautions:
While we are unable to provide specific recommendations for pregnancy, we advise customers who are pregnant to consult their medical professional for personalised advice during this period.
If you have any further questions or concerns, feel free to reach out to our customer support team at hello@luckygirlsyndrome.inc. Your safety and satisfaction are our top priorities.
How should I store my products?
Storage instructions for each product can be found on the respective product listing. Proper storage helps maintain the quality and effectiveness of our products. We recommend following the provided guidance to ensure longevity and optimal performance.
For any additional questions or concerns, feel free to reach out to our customer support team at hello@luckygirlsyndrome.inc
Your satisfaction and well-informed choices are important to us.
Pregnancy, Babies & Children
All our products undergo rigorous assessment and have received approval through the Cosmetic Products Safety Report, indicating that a qualified chemist has certified their safety for general use.
We do not recommend our products for children aged 3 years and under as they undergo additional safety assessments specifically intended for young children.
Regarding pregnancy, we are unable to provide specific recommendations. We strongly advise customers to consult with their medical professionals for advice during pregnancy.
Product Accreditations
Our products are 100% vegan, anhydrous, cruelty-free, and feature minimal plastic packaging. They undergo testing, certification, and have been registered on the UK/EU cosmetic portals, ensuring legal compliance for use and sale within these regions. These values form the core of our Lucky Girl Syndrome business, reflecting our commitment to ethical practices.
Are your products cruelty-free?
Yes, we are committed to promoting ethical practices, and all our products are cruelty-free. We do not test our products on animals, and we strive to ensure that our ingredients and formulations align with cruelty-free principles. Supporting animal welfare is a key aspect of our values, and you can shop with confidence knowing that our products are produced with compassion and respect for all living beings. If you have any specific inquiries about our cruelty-free practices or product details, please feel free to contact us at hello@luckygirlsyndrome.inc
Packaging and Materials
How do you prioritise sustainability?
At Lucky Girl Syndrome, we prioritise sustainability in every aspect of our business, and our packaging is no exception. Our commitment to the environment is reflected in the following:
Sustainable Packaging:
Our packaging at Lucky Girl Syndrome is both aesthetically pleasing and environmentally conscious. Crafted from sustainably sourced corrugated cardboard, our boxes are fully recyclable and carry the Forest Stewardship Council (FSC®) certification, guaranteeing responsible and ethical sourcing.
Committed to the planet, our packaging materials are biodegradable, recyclable, and entirely free of plastic, aligning with our dedication to a more sustainable and waste-free future.
EcoBadge: Look for our EcoBadge on our packaging – it's a symbol of our unwavering commitment to sustainability. This badge is our promise to you that we are dedicated to reducing our environmental footprint.
Shredded Paper:
Inside your package, you'll find shredded paper and tissue paper that are not only compostable but also perfect for arts and crafts. We use these materials to protect your order during transit, ensuring it arrives in perfect condition.
Minimal Plastic. All Covered:
Our products eco-friendly packaging minimises the use of plastic, employing materials such as recyclable glass, aluminium, bamboo, and finely shredded wood. Say goodbye to polystyrene, plastic wrap, and plastic tape. While our bottle caps currently incorporate minimal plastic based threads for hygiene, we are actively working towards more sustainable alternatives.
Join Us in the Journey:
We invite you to join us in the journey towards a more eco conscious world. Make planet friendly choices with Lucky Girl Syndrome and embrace products that align with your commitment to sustainability. Together, we contribute to a cleaner and greener future.
What is your return policy?
We want you to be completely satisfied with your purchase from "Lucky Girl Syndrome." If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy. Please refer to the Delivery & Returns policy.