Privacy & Cookies Policy

Last Updated: [24.01.2024]

1. Introduction

This Privacy Policy describes how personal information is collected, used, and shared when you visit or make a purchase from Lucky Girl Syndrome and http://www.luckygirlsyndrome.inc collectively referred to as the "Site."

2. Information We Collect

• Device Information:

When you visit the Site, we automatically collect device information, including web browser details, IP address, time zone, and cookies installed on your device. Technologies such as cookies, log files, web beacons, tags, and pixels are used for data collection. These cookies are data files with an anonymous unique identifier. You can find more information about cookies and how to disable them at (http://www.allaboutcookies.org)

• Order Information:

When making a purchase or attempting to, we collect your name, billing and shipping addresses, payment information, email address, and phone number. We also retain Contact Information when you attempt to contact us. In addition we may collect information on the payment method used (e.g., Paypal, Debit/Credit Card). This Order Information is crucial for processing payments, arranging shipping, and providing order confirmations.

•  Account Information:

For registered users, we store personal information provided in user profiles. When attempting to contact us through various means such as contact forms, email, or live chat, we collect and retain the contact details you provide, including your name, telephone number, and email address. This information is valuable for addressing your queries, providing product information, and improving our customer service.

 

3. How We Use Your Personal Information

• We use Order Information to fulfil orders, communicate with you, screen for potential risk or fraud. Additionally, in alignment with your preferences, we may provide you with information or advertising related to our products or services.
• Device Information is used to screen for potential risk and fraud, improve and optimise the Site, and generate analytics.
• Contact Information is utilised to answer queries, provide product information, and enhance our Site, products, and customer service.

 

4. Sharing Your Personal Information

We take your privacy seriously and only share your Personal Information as necessary for the operation of our business and to provide you with the best possible service. We may disclose your information to the following entities:

• Third-Party Service Providers:

Our online store is powered by Shopify Inc., a trusted third-party provider that furnishes the e-commerce platform enabling us to offer our products and services to you. If you opt for a direct payment gateway to complete your purchase, Shopify securely stores your credit card data. This information is encrypted following the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is retained only for the necessary duration to fulfil the purchase. Once the transaction is completed, your purchase information is promptly deleted.

All direct payment gateways strictly adhere to the standards set by PCI-DSS, overseen by the PCI Security Standards Council—a collaborative effort involving major credit card brands like Visa, MasterCard, American Express, and Discover. These stringent requirements are in place to guarantee the secure handling of credit card information by our store and its service providers.

For a more comprehensive understanding, you may also refer to Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy). 

Your data is securely stored through Shopify's data storage, databases, and the general Shopify application, all safeguarded by a robust firewall on a secure server.

We engage trusted third-party service providers to assist us in processing your Personal Information. For example, we use payment processors such as Stripe and Paypal to handle transactions securely. These service providers are bound by confidentiality agreements and are authorised to use your information only for specified purposes related to the services they provide to us.

• Analytics Services: To better understand how our customers use the Site, we utilise analytics services, including Google Analytics. This helps us make informed decisions to enhance your experience. Google Analytics processes your Personal Information as described in their privacy policy, which can be found at [https://www.google.com/intl/en/policies/privacy/]. You can also opt-out of Google Analytics here.
• Legal Compliance and Protection: We may share your Personal Information when required by applicable laws, regulations, or in response to a valid legal request such as a subpoena or court order. This includes instances where we need to respond to legal claims, protect our rights, or ensure the safety of our users.
• Targeted Advertising: As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. We may use advertising platforms such as Facebook, Google, and Bing. You can opt out of targeted advertising on these platforms by adjusting your settings at the following links: Facebook - https://www.facebook.com/settings/?tab=ads Google - https://www.google.com/settings/ads/anonymous Bing - https://advertise.bingads.microsoft.com/enus/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info

• Compliance with Legal Requests: We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, witness summons, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

• Automated Spam Detection: Visitor comments, emails, live chat conversations, and product reviews may be checked through an automated spam detection service.

Please note that we do not sell your Personal Information to third parties for their marketing purposes. Our goal is to ensure that your information is handled with the utmost care and only shared when necessary for the effective operation of our services. If you have any concerns or questions about the sharing of your Personal Information, please contact us at hello@luckygirlsyndrome.inc

5. Do Not Track

We do not alter data collection practices based on Do Not Track signals from browsers. While we do not currently alter our Site's data collection practices in response to a Do Not Track signal from your browser, we are committed to evaluating and adjusting our practices in line with evolving industry standards.

6. Your Rights

If you are an UK or European resident, not only do you have the right to access, correct, update, or delete your personal information, but you also have the right to inquire about the specifics of the personal information we hold about you. If you wish to exercise any of these rights or have inquiries, please contact us through the provided contact information.

7. Data Retention

After placing an order through the Site, we retain your Account and Order Information for a maximum of 50 months, unless you specifically request the deletion of this information.

8. What Rights You Have Over Your Data

You can request an exported file of personal data or request erasure of personal data, excluding data obligated to be kept for administrative, legal, or security purposes.

9. Changes

This privacy policy may be updated periodically to reflect changes in practices or for operational, legal, or regulatory reasons.

10. Contact Us

For more information, questions, or complaints regarding our privacy practices, contact us by e-mail at hello@luckygirlsyndrome.inc