Delivery & Returns

SHIPPING DETAILS (UK AND WORLDWIDE)

Await an email confirmation with your tracking number as your order embarks on its journey to you.

For orders placed before 1pm Monday to Friday, we dispatch your items on the same day. Orders after this time will leave us the next working day.

While we strive to meet the delivery times, factors beyond our control like postal strikes, holidays, or unforeseen events may affect delivery times.

Please note that the delivery times below are approximations and not guaranteed.

MAINLAND UK DELIVERY

ROYAL MAIL

  • Royal Mail 48 Tracked | Free | 5-7 days for delivery.
  • Royal Mail 24 Tracked | £4.50 | 3-5 days for delivery.
  • Royal Mail Special Delivery | £8.50 | Guaranteed next day delivery before 1 pm.
  • Royal Mail Sunday Special Delivery | £11.50 | Guaranteed Sunday Delivery.

Please Note:

  • We can investigate delays 14 working days following your order dispatch date.
  • Special Delivery guarantees an attempt by 1 pm the next working day.

Delivery Times Clarification:

  • RM 48 and 24 delivery times are not guaranteed.
  • After 14 working days from dispatch date for RM 48 and 7 working days for RM 24, if the order is not received, it's considered lost.

Delays Notification:

  • Any delays will be communicated via Text or Email from Royal Mail.
  • Signature is required for delivery.

Shipping Address Note:

  • Ensure your shipping address is accurate; incomplete or wrong addresses may cause delays.

Dispatch Schedule:

  • Orders are dispatched Monday to Friday (except public holidays).
  • Orders placed after 1 pm Friday, or on Saturday and Sunday, ship the next working day (Monday).
  • Bank Holiday orders dispatch the next working day.

SHIPPING OUTSIDE THE UK

Customs Note:

  • Europe may have additional local charges post the UK's exit from the EU. Check with local customs authorities.
  • Any additional fees are the recipient's responsibility.

Royal Mail Europe Tracked

  • £14* | Approx. 5-7 working days.
  • Available in various European countries.

Royal Mail Worldwide Tracked

  • £23* | Approx. 7-10 working days.
  • Available in USA, Canada, New Zealand, China, Australia, UAE, and more.

Additional Note:

  • International shipments over 2KG may incur an extra fee for split shipment.

Returns and Exchanges:

We want you to be completely satisfied with your purchase from "Lucky Girl Syndrome." If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy.

Eligibility:

  • To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
Timeframe:
  • Please initiate the return or exchange process within 7 days from the date of purchase.
Non-Returnable Items:
  • Certain items are not eligible for return or exchange for hygiene and safety reasons.

How do I initiate a return or exchange?

To initiate a return or exchange, please follow these steps:

1. Contact Us: Send an email to hello@luckygirlsyndrome.inc with your order number, the reason for the return or exchange, and any relevant details.

2. Return Authorisation: Once your request is received, our customer support team will provide you with a Return Authorisation (RA) number and further instructions.

3. Package Your Item: Pack the item securely, including any accessories, and include the RA number on the package.

4. Ship Your Item: Ship the package to the address provided by our customer support team. Please note that the cost of return shipping is the responsibility of the customer, except in cases of damaged or defective items.

5. Processing: Once we receive your returned item, we will inspect it and process your refund or exchange accordingly.

Refund or Exchange Options:

Refunds will be issued to the original payment method. Please note that we currently do not offer exchanges.
  • Restocking Fee: A restocking fee of 20% will be applied to all returned items, deducted from the refund amount. This fee covers the cost of inspecting, repackaging, and restocking the item.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
  • Return Postage: Customers are responsible for the return postage costs, including any customs fees associated with the return.
Questions:
  • If you have any questions or need further assistance with the return or exchange process, please contact our customer support team at hello@luckygirlsyndrome.inc